Switcheo Exchange Pte. Ltd. (the “Company” or “we”) are committed to protecting and respecting your privacy. This policy (together with our Terms of Use at: https://switcheo.network/terms-of-use) sets out how we will process and use any personal data we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will handle it. By visiting https://switcheo.network, including https://switcheo.exchange, you accept and consent to the practices described in this policy. The data controller is Switcheo Exchange Pte. Ltd., a company incorporated in Singapore, with its registered address at 71 Ayer Rajah Crescent, #07-04, Singapore 139951.
We will collect and process the following data about you:
Information about you that you give us by filling in forms on our site (including, but not limited to, joining our mailing list and/or submitting an application form to join our whitelist), by corresponding with us by phone, e-mail or otherwise, or by using the Switcheo decentralised exchange (“DEX”). Such information may include your name, address, e-mail address, phone number, ETH/BTC/NEO wallet public address, a copy of your passport or National ID and your personal trade history on the Switcheo DEX.
Information relating to of each of your visits to our site including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform), the full Uniform Resource Locators (URL), page response times, download errors, length of visits to certain pages and methods used to browse away from the page.
We use the information about you in the following ways:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and updates that you request from us (including your participation in of our activities or events);
to conduct the relevant Know Your Client checks, Anti-Money Laundering checks, and Combating of Financing of Terrorism checks;
to ensure that content from our site is presented in the most effective manner for you and for your computer or device;
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
as part of our efforts to keep our site safe and secure.
You agree that we have the right to share your personal information with:
Any member of our group, which means our affiliated companies;
Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and analytics and search engine providers that assist us in the improvement and optimisation of our site;
To third parties in the event that (i) we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets and/or (ii) if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be part of the assets transferred to such third party; and
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We engage commercial cloud storage providers to store the data that we collect from you. Therefore, your data may be transferred to and stored in different jurisdictions and may also be processed by staff operating within the various countries who work for us or for one of our contractors. By submitting your personal data, you agree to this transfer, storing or processing. We will take commercially reasonable steps to ensure that your data is handled securely and in accordance with this privacy policy and the relevant privacy laws.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will take all commercially reasonable efforts to prevent unauthorized access.
You have the right to access information held about you. Any access request will be subject to a fee of USD10.00 to meet our costs in providing you with details of the information we hold about you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for your access of these websites. Please check their individual privacy policies for more information on how your personal data will be handled by these websites.
We reserve the right to amend this privacy policy at any time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. You agree that it is your responsibility to check periodically for any updates or changes to our privacy policy.
We welcome any questions, comments and requests regarding this privacy policy. Please address them to our Data Protection Officer at info@switcheo.network.